New dynamic report in the HelpDeskEddy system (11.22.2019)

Good afternoon, dear friends!

We are glad to present you a new, extremely convenient and informative report in dynamics!

With the help of this report you will be able to analyze in more detail various statistical data, quantitative indicators, as well as view it by specific parameters in different sections of time - hours, days, weeks, etc.

The report allows you to analyze and group the load of each department on a monthly, weekly or daily basis and to understand whether the load has increased or decreased, in what period it has become more, and in what period it has become less, at what specific department or by what specific parameters of the ticket.

For example, you are interested in how many tickets have been closed by all agents for each month, compare their performance with previous months, as well as with the performance of other agents and understand who of them shows the best results and with whom you need to do additional work.

Also if you want to know how much the number of tickets increases during the holidays (sales season, New Year holidays, etc.) in comparison with normal days, or you need to know how much time of the first response of your agents has changed in comparison with previous periods - all of this, as well as much more, allows the Dynamic report!

In addition, the report has wide visual capabilities, which allows you to demonstrate the results to the management more clearly. The offers different types of information displaying: it is a linear diagram in the vertical direction, circular and bar graphs, as well as displaying data in tabular form with the subsequent ability to upload information to Excel or print it.

More details about the work of the report and its features can be found in this video:


We hope that these innovations will be useful for you, in case of any wishes or improvements, please contact us:

  • +7 (499) 346-87-44