Updates in the HelpDeskEddy system(03.18.2019)

Greetings, colleagues!


Today we want to talk about new improvements and updates in the HelpDeskEddy system.


New advanced dispatcher functionality:

  • Autofilling of individual fields of the ticket

According to numerous requests from our customers, we have implemented an incredibly useful function for you, which allows you to automatically fill in individual fields of the ticket, based on the response or comment by template content. Thus, you can automate your work process with data from the tickets and transfer them to the necessary fields when new ticket arrives!

More information about this functionality can be found in this video:


  • Added verification of numeric values ​​in the dispatcher

This functionality allows you to compare the numerical values ​​of individual fields in the dispatcher within the specified range. Due to this, you can add additional conditions to the rules, systematize information based on a specified range and more quickly analyze received information, which will favorably affect the quality and speed of work.


Other improvements and updates:

  • Added button "Source" for tickets from channels of social networks. This button allows employees who have access to the group / community of your company in social networks to go to the chat with the client, with whom they communicate
  •  The “Company” field has been added, as well as individual text fields to the Global Report;
  • A button has been added to reset the status of the channel of FB or VK, in order to remove errors without necessarily involving the administrator of the channel.


We hope that those innovations will be useful for you, in case of any suggestions or improvements, please contact us:




    Skype: HelpDeskEddy