Integration with JIRA and other improvements (05.24.2018)04.07.2018
Integration with JIRA and other improvements (May 24, 2018)
The technical support specialists solve incoming application issues through communication with the development department. The development department, in its turn, usually uses one of the most popular solutions in its operational cycle - JIRA. The integration with JIRA is now available as a HelpDeskEddy built-in feature. Now the technical support staff within the ticket processing cycle can communicate with colleagues who use JIRA. Integration works both ways, i.e. each colleague works in his own system and will be able to keep and update a common correspondence. HelpDeskEddy Developers suggest that this integration will significantly improve the efficiency of technical support, especially in IT companies.
More information about integration and functionality is available here:https://support.helpdeskeddy.com/ru/knowledge_base/cat/64/integracija-jira
Other improvements in HelpDeskEddy:
- SLA hold and installation were added in the group actions;
- Automatic download and program selection for file preview in the mobile application.
We hope that these updates will be useful for you. In case of any requests and suggestions, please feel free to contact us:
+7 (499) 346-87-44