Classic customer service is not the only effective usage of helpdesk systems. Our platform successfully implements itself as a ServiceDesk to support the IT infrastructure and internal processes of companies.
Many service organizations have various equipment, which is on the balance sheet of client companies. They have to monitor its condition and solve incoming requests.
It becomes necessary to keep records, have access to the history of requests and automate other tasks. All this is possible with EddyDesk.
When adding new equipment, you can also create a tree structure, for example, if one item consists of different parts, the operability of which is important to watch.
After creating a piece of equipment, a card appears, in which you can add notes, attach documentation and view all related requests.