EddyDesk can work with all popular messengers. WhatsApp is one of the most popular messengers in the world and of course it's very convenient for your clients to contact you via this communication channel.
For a long time WhatsApp did not provide an official integration option, so there were alternative options for working with this messenger, but such a possibility is accompanied by a risk of being banned - it is very rare, but possible though.
At the moment, WhatsApp allowed to integrate business accounts into various services and we were one of the first to implement this feature to EddyDesk. The peculiarity is that you need to get a verified WhatsApp Business profile - this enables the integration and ensures that the account will work. These kinds of profiles are issued by official WhatsApp providers - we work with four of the most popular providers.
We've implemented all the nuances of working with this channel, for example, if you make a mailing and then the client wrote you a reply, the operator will be aware of the mailing to which the client responded - which is very convenient.
Providers we cooperate with:
Please contact our support - we'll be happy to tell you about the possibilities and features!